Ace Of Blades Ottawa Reviews | aceofbladescanada.com @ PissedConsumer

Ivyanna Qjp

Ace Of Blades Ottawa - Snow Removal Review

Mar 15, 2017

5.0

First of all all these reviews are paid for by competition lol.....every single review well thought out spell checked and the facts dont line up..... this company did snow for 6 years a d theres only complaints now? Lol seems like someome was becoming too successfull and the competitors couldnt take it so they made up these reviews. I had my driveway cleaned every time on time. When you advertise with the media they will publish any story even if its based on 1 or 2 peoples experiences. If you do your research ace of blades supports various initiatives in the ottawa community from sponsoring local sports teams to mental health and if it wasnt for the owner of this company those less fortunate individuals wouldnt have a chance.

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Reason of review:

Good quality

2 comments

Guest-1304671

Mar 19, 2017

Your obviously the owner and feeling butt hurt over the truth people are speaking. Your company is a joke. You rip people off.

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Anonymous

Guest-854595

Ottawa, Ontario

Short Review on May&nbs-04:00;25,&nbs-04:00;2016

May 25, 2016

4.8

I found Ace of Blades very respectful to all my demands I would recommend them.

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Reason of review:

Good quality

Anonymous

Guest-715493

Name Change for Ace of Blades

Oct 13, 2015

Drove past the owners house today. Van repainted. Tractor repainted. Now the name is "Central Snow"..Same outfit, same attitude I am sure as last year when they got dumped by the BBB, ended up with a CBC broadcast about them and an article in the Citizen. Same sleaze though. They will promise the world but mark my words they won't show up and you will be shovelling your driveway all by yourself! I wouldn't be suprised if the so-called president has changed his name as well. They also wanted all the money up front which the Better Business Bureau objecs to anyone doing that.

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Reason of review:

Poor customer service

1 comment

Guest-1069712

Nov 25, 2015

Yes!! They have changed their name and still servicing people in my area.

Terrible! Buyers beware!!

Helpful

Dajon Eei

Ottawa, Ontario

An interesting video about their snow removal business

Apr 09, 2015

1.0

Ace Of Blades Ottawa - An interesting video about their snow removal business

I was sent this video and thought I'd link it here as it seems to be an appropriate place for it. You may have seen this type of 'news interview' before: they have been popular spoofs over the last few months. I feel for everyone who were affected by Ace of Blades bad business this winter. It is really too bad that they had to take advantage of so many people. Not only did they not show remorse or apologize for their horrible business, but they had the gall to lie to their clients, the media, and the public at large about why they weren't showing up.... The link can be found here: https://youtu.be/g6tqMZybXfY

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Cons:

Their lack of service
Their poor customer service
Their lack of integrity

Reason of review:

Poor customer service

Anonymous

Guest-578448

Ottawa, Ontario

Potentially fraudulent business! Beware!

Jan 05, 2015

1.4

We hired this company to clear the snow for a 15 unit row house. I was apprehensive because I read some bad reviews and their pricing seemed too good to be true, but after talking to the owner Grant and following up with some of his references, I thought I would give him a chance. He was very responsive until he had our money, but now he is not answering phone calls, emails or texts. As of today they have come to our property 1x for the entire season. They have not come to clear the storm that passed through Ottawa this weekend and now all of the tenants are dealing with potential damages to the undersides of their vehicles due to the layer of freezing rain that is covering the snow, not to mention the inconvenience of having to find another way to clear the large driveway. We have had to hand shovel the ridge at the entrance & exit left by the city plows. This is a huge driveway and is too big to shovel by hand. We are now going to have to look for another company to finish the season, as I do not expect Ace Of Blades to make good on their contract. We may also open a fraud investigation with the Ottawa Police. The BBB has an "ALERT" on their business so we are not the only clients that have been duped by this company. DO NOT USE!

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Loss:

$1800

Cons:

Their lack of response
Their poor customer service
Their lack of integrity

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

6 comments

Guest-927112

Jan 07, 2015

Hi. Can you or anyone willing to speak about Ace of Blades please contact Eric Longley at CTV Ottawa, 613-292-**** or email: eric.longley@***.ca

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North Kma |

Ottawa, Ontario

Snowblowing fraudster

Jan 08, 2015

We signed up with this company (my neighbor and I) in the amount of $378.00 each. The first snowstorm he cleared the driveway at 3.00 a.m. After the next storm when it thawed and froze we could not get out of our driveways and we never saw him again. He was interviewed on CBC yesterday and of course the lies came poring out of him - street closures (there were none) and gas breaks (none). He cannot be reached at any time as the voice box is perpetually full and the e-mail bounces back. Very upsetting that this person is allowed to operate in this city and steal people's money.

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Loss:

$378

Cons:

Their lack of service
Their lack of integrity
Their poor customer service

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

4 comments

Guest-930903

Jan 14, 2015

The owner of "Ace of Blades" in Ottawa is Grant Van den Heuvel. He is the CEO, some job he does.

Nothing but grief, unable to communicate and many angry customers.

Some are taking him to small claims Court. NEVER deal with them, ever again.

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Anonymous

Guest-579210

Ottawa, Ontario

Fraud

Jan 06, 2015

Ace of blades took our money for the 2014 - **** season and showed up once. The last storm we had on January 2nd and 3rd - we had to shovel ourselves. The voicemails at Ace of Blades were full for two days after the storm and, when we were finally able to leave a message, the call was not returned. There is no service with Ace of Blades. They give legitimate snow removal services a bad name. Ace of Blades has no integrity or morality. They are thieves and fraudsters. We are proceeding to Small Claims Court this week. Beware of Ace of Blades!

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Reason of review:

Poor customer service

Preferred solution: Full refund

2 comments

Guest-927904

Jan 08, 2015

Call the Ottawa Police Fraud section - 613-236-**** ext. 7300. I just submitted a report on Ace of Blades and they need more to get a case going.

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Gabrial Mvh

Ottawa, Ontario

No service, no ability to contact,

Jan 05, 2015

1.0

I am going to the police. This Grant Van den Heuvel of Ace of Blades is a fraudster. He smooth talked us into signing a contract with his snow removal service and has not delivered. There are over 35 complaints about his business registered with the Better Business Bureau of Ottawa. I am also contacting various media to see if they will talk about this fraud. I wouldn't be able to sleep at night knowing that I took money and did not perform according to the contract I signed. It doesn't seem to phase Mr. Van den Heuvel at all. This is going to stop.

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Loss:

$378

Cons:

Their lack of service
Their poor customer service

Reason of review:

Bad quality

Preferred solution: Full refund

4 comments

Guest-1038017

Sep 23, 2015

Dont feel bad, they also steal from their workers.. I heard two workers got stolen over 6000$ and got abandonned by the owner on a road trip and they had to pay their own way back.

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Shantasia Zxb

Ottawa, Ontario

Unreliable, unresponsive, cant contact them ... did not remove snow on weekend

Jan 05, 2015

we waited until 4pm yesturday .. originally told by grant that we would be near 1st on the list .. so disappointed se headed out to clean the mess ourselves. called numerous times without success. as well today i have tried at least 3 times to terminate our contract and be refunded but of course he is not answering. grant and i had a conversation about a mth ago as we had 3 neighbours give us a heads up about what an unreliable cmp they are. he vented a bit and said if u are not satisfied call me and i will reimburse your money. ok grant, how about just answering your phone. while clearing the snow yesterday ann ottawa citizen photographer stopped and said you people need help but what happened to ace of blades (signs up at the end of driveway) however not any longer. he asked permission to take phots and one was published in todays paper stating snow plow company never showed. disheartning when u put trust in someone. big mistake.

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Cons:

Final outcome

Reason of review:

Poor customer service

Preferred solution: Full refund

2 comments

Guest-926273

Jan 05, 2015

Of course...many in Ottawa are thinking same. Ace of blades my ***.

Wasn't the ace of spades a crook? Hmmm. Suggest we all call police.

Ottawa Police Fraud Squad.

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Anonymous

Guest-579026

Ottawa, Ontario

Classic Ripoff

Jan 06, 2015

1.0

On Sunday the 4th a dump of snow followed by freezing rain which we all know about Then a blast of cold. Ace of Blades? Vanished. His competitor did 6 driveways on our street by the late afternoon. Then at 11am the city plow came by. Mount Everest appeared. Now it is Tuesday. This guy is a real smooth talker. He and the lady of the season live just around the corner but she covers for him. I have three phone numbers but all mailboxes are full. E-mail bounces back. There are over 30 registered complaints with him at the Better Business Bureau. I have contacted the Ottawa Police and am getting a file number prior to going to small claims court. Also Hugh Adami at the Ottawa Citizen along with an opened file with the Ministry of Consumer Services. His partner is Zachary Jones. The other companies he has a hand in are Cloud IX and Jet Investments. Watch out for all of them. This guy is a classic swindler. We are $378. out of pocket. He should be looking for a bankruptcy lawyer.

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Loss:

$378

Cons:

Failure to fulfill contract
Their poor customer service

Reason of review:

Poor customer service

Anonymous

Guest-594572

Ottawa, Ontario

Ace of Blades Ottawa - Once AGAIN I have to shovel my own driveway

Feb 13, 2015

Are there ANY reputable snow-removal companies operating in the civic hospital area of Ottawa? Up until this year, we had used Apple Seed who were terrible (they didn't show, didn't do the entire driveway when they did, unresponsive management). I made the huge mistake of signing up with GRANT VAN DEN HEUVEL and his company called "Ace of Blades". The only thing they are "ace" at is cashing your cheque. After giving them a cheque for $378, I have had to shovel my own driveway numerous times this winter. Yesterday (February 12th, 2015) was another example. It stopped snowing in the middle of the night - 18 hours later - after the roads were plowed and every other snow removal company was finished, the Ace of Blades still had not been around, their phone was not being answered and their email bounced. Once again I had to shovel my own driveway. People need to be warned that this company are unethical, incompetent and will not do what you paid them to do.

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Loss:

$378

Reason of review:

the service paid for was not delivered

Preferred solution: Let the company propose a solution

Anonymous

Guest-622079

Ottawa, Ontario

Work Experience Review

Apr 14, 2015

1.0

They hire honest people and screw them. Do not use them, do not get employed by them. They over charge and make their employes work 12 hours a day and then harass them for not making quotes even though it's only the companies fault for having a bad rep in the first place.

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Anonymous

Guest-617119

Ottawa, Ontario

Morally unacceptable.

Apr 02, 2015

I recently met with one of the owners for an interview. Mr. Zachary Gal Jones. While the interview went well and Mr. Gal Jones came off as nothing short of professional, looks can be deceiving. I am a mild mannered professional myself looking for some part time seasonal work to fill out my otherwise quiet summer months. We discussed why Lou Reed would ever even consider making an album with Metallica, and what the difference really is between Smarties and M&M's. After some debate we concluded it was probably a lack of heroin, and a few quarters. At any rate, as I was leaving his office it dawned on me. I could never work for a man who has no regard for his customers after making his millions. Not returning phone calls, emails, of any formal complaint. A man with such disregard, he justify's paying the 50 cents more for M&M's. Not so Smartie sir, not so Smartie.

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Anonymous

Guest-539805

Gloucester, Ontario

Ace of Blades took my money and left me with a pile of snow.

Sep 28, 2014

I hired Ace of Blades because I felt the owner, Grant Van Den Heuvel was an honest man with a dependable service to offer. He returned my phone calls (3 in total), within hours as I was deciding between his business and two others. Once I paid, the personal service stopped. After the first snowstorm, my driveway had only been done up the middle, leaving over a foot on each side and making it impossible to step out of my van without sinking up to my ankles. I called and spoke to some young man who was answering complaints. He apologized, said the driver had been fired and promised better service after that. The next storm came. At 7am I noticed that the back of my driveway had been quickly swiped on an angle (sides not done again) and a 2 1/2 foot wall of snow had been pushed up against the tires of my van. I called and got a recorded message saying that the messages were being received in "real time" and that the drivers would be notified. I called every half hour until 1 in the afternoon. I finally went out and, with help of some friends, dug myself out. While I was out, the complaint guy called and left a message saying he had tried to reach me but I wasn't there! I called back immediately and got the same recorded message. I made it very clear that I no longer wanted their services and wanted to be reimbursed. To make a long story short, I called over and over for a month and never heard back from Ace of Blades. I was able to flag down and speak to two different drivers. I wrote out a message explaining my inability to reach the owner and a request to be contacted. I never received a call. I even phoned the owner's house but got a "no longer in service" message. So I finally submitted a complaint to the Better Business Bureau. After months of trying to reach Ace of Blades the BBB closed the case as they could never reach anyone. I just recently submitted my complaint to CBC's Consumer Complaints. Hopefully someone will find this company and stop them from taking money from people without providing the service promised.

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Loss:

$295

Reason of review:

Poor customer service

Preferred solution: Full refund

Anonymous

Guest-610848

Oakville, Ontario

Snow Removal Review

Mar 20, 2015

1.0

Horrible service...never even bothered appearing for the final snow falls of the season. Our driveway was not once ckeaned within a 24 period of time. This company should have its business license revoked!!!!!

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Reason of review:

Poor customer service

Anonymous

Guest-588786

Ottawa, Ontario

Completely useless.

Jan 30, 2015

After the first large snowstorm of the year they did not show up for multiple days. We called and the voicemail was full (obviously with complaints). They eventually cleared the driveway days later.

Giving them the benefit of the doubt we would typically wait a day to see if the snow is removed before doing it ourselves. As of this date, they have not come to remove the snow ever again and we have not heard back from them.

There are several articles online pointing at their utter ineptitude:

http://ottawacitizen.com/news/local-news/get-quotes-dont-pay-full-fee-when-hiring-snow-contractor-says-bbb

http://www.cbc.ca/news/canada/ottawa/ace-of-blades-snow-removal-company-generates-some-complaints-1.289****

In these articles they lay out several excuses such as street closures or gas leaks, none of which actually existed.

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Reason of review:

Poor customer service

Contact Information

Website:

aceofbladescanada.com

Mailing Address:

972 Shefford Road Ottawa

Ottawa, Ontario K1J 6X5

Canada

Phone:

(855) 695-5858

Contact Ace Of Blades Ottawa Customer Service

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Ace Of Blades Ottawa

Ace Of Blades Ottawa Overview

Media from reviews

Top Ace Of Blades Ottawa Reviews

"Ace Of Blades Ottawa - Snow Removal Review"

"Simple Review #1429055450"

Ace Of Blades Ottawa - Snow Removal Review

Short Review on May&nbs-04:00;25,&nbs-04:00;2016

Name Change for Ace of Blades

An interesting video about their snow removal business

Potentially fraudulent business! Beware!

Snowblowing fraudster

Fraud

No service, no ability to contact,

Unreliable, unresponsive, cant contact them ... did not remove snow on weekend

Classic Ripoff

Ace of Blades Ottawa - Once AGAIN I have to shovel my own driveway

Work Experience Review

Morally unacceptable.

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Ace of Blades took my money and left me with a pile of snow.

Snow Removal Review

Completely useless.

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